Terms of Service

Previous versions of these Terms of Service can be found here.

Last updated: November 4, 2025

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to the Spadework Company.

When we say “Services”, we mean our websites, including spadework.ai, spadework.nl, API services and any product created and maintained by Spadework. That includes Spadework’s CVTransformer, UpToDatabaser, Vacature Collector and Vacature Transformer (all versions), whether delivered within a web browser, desktop application, mobile application, integration, or another format.

When we say “You”, “your” or “customer”, we are referring to the people or organizations that have registered an account with one or more of our Services.

We may update these Terms of Service (“Terms”) in the future. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

Account Terms

1. You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend all users set up two-factor authentication for added security for the services where this is available. In some of our Services, we may require it.
   
2. You may not use the Services for any purpose outlined in our Use Restrictions policy, and you may not permit any of your users to do so, either.
   
3. You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.
   
4. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Artificial Intelligence

Spadework is not liable for AI-generated content; the customer is solely responsible for the use of this content and must examine them for any potential bias, correctness, and accuracy before utilization. Spadework is not accountable for any damages that arise from the use of AI generated content, especially if the customer has failed to perform the necessary checks. The customer is responsible for using the AI-generated content in compliance with all applicable laws and regulations, ensuring that their usage does not infringe upon third-party rights. Due to the probabilistic nature of Artificial Intelligence, Spadework cannot guarantee the correctness, accuracy, or completeness of the AI-generated content. Spadework is not liable for any damages that arise from the use of AI-generated content. We recommend that customers adhere to the guidelines detailed in AI Guidelines.

Spadework may use customer data, including personal data, to train AI models which Spadework may use to improve its services or create new services. Spadework will ensure trained AI models do not leak or store personal data by using techniques such as (when appropriate): Anonymization, Masking, PII Scanning, Output Filtering/Guardrails, Prompt Context Isolation, Monitoring, Access Controls, Canonicalization, Data Segmentation, and Cryptographic methods.

Payment, Refunds, and Plan Changes

General Payment Terms

For all paid Services, you agree to pay the fees as specified at the time of purchase. All fees are quoted exclusive of all taxes, levies, or duties imposed by taxing authorities (“Taxes”). Where required, we will collect these Taxes on behalf of the taxing authority and remit them accordingly. For more details, please see our Taxes Policy. In all other cases, you are responsible for the payment of all applicable Taxes.

For all paid Services purchased directly through our website, you must provide a valid credit card or another payment method that we accept. You agree to keep your payment information current. By providing your payment information, you authorize us to charge the specified payment method for your initial subscription term and for any renewal terms as set forth in the ‘Subscription Term, Renewal, and Cancellation’ section below.

For certain annual or high-value plans, we may agree, at our sole discretion, to an alternative payment method such as invoicing. Such arrangements must be detailed in a separate, fully executed Order Form.

Credit Purchase Options

Our Services may be purchased using credits, which are available through the following options:

• One-Time Purchase: This is a one-time, non-recurring purchase of a specific number of credits. You will be billed immediately at the time of purchase.
  
• Monthly Subscription: This is a recurring subscription that provides you with a set number of credits each month. This subscription commits you to a twelve (12) month term and is billed monthly. You will be billed automatically each month during the twelve (12) month term.
  
• Annual Subscription: This is a recurring subscription that provides you with a set number of credits each month. This subscription commits you to a twelve (12) month term and is billed annually in advance. You will be billed automatically once per year at the start of each twelve (12) month term.

Credit Validity and Expiration

• All credits, regardless of how they are purchased (One-Time Purchase, Monthly Subscription, or Annual Subscription), are valid for three (3) months from the date they are issued. This includes the month of issue plus a two-month rollover period.
  
• An active subscription is required to redeem and maintain credits obtained from that subscription. If your subscription is cancelled or expires, any unused credits from that subscription will automatically expire and be forfeited at the end of your final paid billing term.
  
• Unused credits will automatically expire and be forfeited at the end of their validity period. Expired credits are non-refundable and cannot be reinstated.

Subscription Term, Renewal, and Cancellation

• Renewal: Both the Monthly Subscription and the Annual Subscription will automatically renew for a subsequent twelve (12) month term unless cancelled by notice of non renewal. Renewal will occur at the end of the current twelve (12) month term.
  
• Cancellation of Monthly Subscriptions: The Monthly Subscription is a twelve (12) month commitment. You may cancel only by providing notice of non renewal before the end of your current twelve (12) month term to prevent auto renewal for another year. You remain responsible for all monthly payments for the remainder of your committed twelve (12) month term, even if you stop using the Service.
  
• Cancellation of Annual Subscriptions: The Annual Subscription is a twelve (12) month commitment. You may cancel only by providing notice of non renewal before the end of your current twelve (12) month term to prevent auto renewal for another year. If you have paid annually in advance, your subscription will remain active until the end of the prepaid term, and no refund will be issued for any unused portion of the term.

Refunds

All fees are non-refundable. Any refunds are provided at our sole discretion.

Cancellation and Termination

1. You are solely responsible for properly canceling your account. All cancellation requests must be submitted by email to notices@spadework.ai. A request sent to any other email address or made via phone is not considered a valid cancellation notice.
   
2. All of your content will be inaccessible from the Services once your cancellation becomes effective at the end of your paid billing period. Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted. If you want to export any data before your account is canceled, contact our Support team.
   
3. For credit-based subscriptions (Monthly Subscription and Annual Subscription), the cancellation terms set forth in the ‘Subscription Term, Renewal, and Cancellation’ section above apply. For other Services, if you cancel the Service before the end of your current paid up month, your cancellation will take effect at the end of your current billing cycle, and you will retain access until that date. We do not prorate unused time in the last billing cycle.
   
4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of the hundreds of thousands of accounts on our Services, there is at least one doing something nefarious. There are some things we staunchly stand against and this clause is how we exercise that stance. For more details, see our Use Restrictions policy.
   
5. Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.

Modifications to the Service and Prices

We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.

Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers with effect from the next renewal term. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.

Fees for Professional Services and Rate Adjustments

From time to time, the Customer may purchase professional services (such as implementation, training, or custom development) from the Company, which will be detailed in an Order Form or Statement of Work (SOW). The following terms apply to any such services billed on an hourly basis:

• Rate Validity: Any hourly rates specified in an Order Form or SOW are firm for a period of twelve (12) months from the effective date of that agreement.
  
• Annual Rate Adjustment: Thereafter, the Company reserves the right to adjust its standard hourly rates on an annual basis. The percentage increase of any such adjustment will be the greater of: (a) The percentage increase in the Dutch Consumer Price Index (CPI - Alle Huishoudens) as published by the Centraal Bureau voor de Statistiek (CBS) for the preceding 12-month period; or (b) Five percent (5%).

Uptime and Security

Unless otherwise agreed to in a fully executed Order Form, the Services are provided on an “as is” and “as available” basis without any service-level agreement.

We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.

We take many measures to protect and secure your data through backups, redundancies, and encryption whenever possible. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our internal network unencrypted. For a more detailed overview of our security practices, please see our Security Policy.

Data Protection and Privacy

Roles of the Parties and Data Processing Agreement (DPA)

With respect to the processing of personal data, you are the “Data Controller” and we are the “Data Processor,” as those terms are defined in the General Data Protection Regulation (EU) 2016/679 (“GDPR”). All processing of personal data is governed by the Data Processing Agreement (DPA) between you and the Company, which is incorporated by reference into these Terms and is available at DPA. The DPA outlines our specific obligations as a Data Processor.

Your Responsibilities as Data Controller

You warrant that you have the right to upload your data to the platform and that you have a valid legal basis for us to process any personal data contained therein. You are responsible for removing data from the platform if you no longer have the right to share it. You are also responsible for censoring or removing any special categories of personal data (such as health data, racial or ethnic origin, etc.) before uploading documents to our platform.

Data Processing and Access

When you use our Services, you entrust us with your data. You agree that Spadework may process your data as described in our Privacy Policy and the DPA. We may access your data only for the following reasons:

• To help with support requests you make. We will ask for your express consent before accessing your account.
  
• To resolve technical errors. On the rare occasions when an error occurs, we may need to look at a minimum amount of personal data to diagnose and fix the issue.
  
• To safeguard Spadework. We monitor logs and metadata to ensure the security of your data and our Services, and may access accounts as part of an abuse investigation.
  
• To comply with legal obligations. We may access data to the extent necessary to comply with the law or a binding order of a governmental body. We will attempt to notify you of such requests unless legally prohibited.

Service Improvement

We continually strive to improve our Services. To that end, we may use aggregated and anonymized data to understand how our customers use our Services. We may also use uploaded data to improve our machine learning algorithms, as further detailed in the “Artificial Intelligence” section and our DPA.

Copyright and Content Ownership

1. We reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service or otherwise provided by us.
   
2. The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company’s logos or any Service logos for promotional purposes. Please email us requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.
   
3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.
   
4. By utilizing our services, you affirm that you hold the rights to use your company’s name, logo, and any other copyrighted material provided by you. You grant us a non-exclusive, worldwide, royalty-free license to use these materials as necessary to fulfill your request, specifically for the generation of documents within the scope of services provided by us. We respect your confidentiality and will only display these copyrighted materials to you or to users specified by you as allowed to view these materials. We do not publicly display your copyrighted materials on our website without your explicit consent. You acknowledge that you bear all responsibility and liability for the use of these copyrighted materials and that Spadework is not liable for any misuse.

Marketing and Publicity

You grant us the right to use your company name and logo as a reference for marketing or promotional purposes on our website and in other public or private communications with our existing or potential customers. If you do not wish to be listed as a reference, you may opt-out by sending an email to our Support team.

Confidential Information

“Confidential Information” means all non-public information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information includes your data; our Confidential Information includes the Services and all non-public information related to them.

The Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own confidential information (but not less than reasonable care) to (i) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of these Terms, and (ii) except as otherwise authorized by the Disclosing Party in writing, limit access to Confidential Information of the Disclosing Party to those of its and its affiliates’ employees and contractors who need that access for purposes consistent with these Terms and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein.

Confidential Information does not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party. The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.

Features and Bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.

Support Availability

Standard support is available from 09:00 to 17:00 Central European Time (CET), Monday through Friday, excluding public holidays in The Netherlands. Any implementation, customization, or additional development services are not included in standard support and must be purchased separately.

Liability

You expressly understand and agree that the Company and its affiliates, officers, employees, and agents shall not be liable, in law or in equity, to you or to any third party for any indirect, incidental, special, consequential, punitive, or exemplary damages, including, but not to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if the Company has been advised of the possibility of such damages).

To the maximum extent permitted by applicable law, the Company’s total aggregate liability to you for all claims arising out of or relating to the use of, or any inability to use, the Services or any portion thereof, or otherwise under these Terms, whether in contract, tort, or otherwise, is limited to the greater of: (a) the total amount of fees you have paid to the Company for the specific Service in the six (6) months immediately preceding the event giving rise to the claim, or (b) one hundred Euros (€100).

The limitations in this section apply even if any limited remedy fails for its essential purpose. This allocation of risk is an essential element of the basis of the bargain between you and the Company.

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure event. A “Force Majeure” event means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including but not limited to: strikes, lock-outs or other industrial disputes; failure of a utility service or transport or telecommunications network; natural disasters such as floods, earthquakes, or extreme weather conditions; war, terrorism, riot, or civil commotion; malicious damage; compliance with any law or governmental order, rule, regulation or direction (including pandemics and epidemics); and major internet or cloud provider outages.

The party affected by a Force Majeure event shall notify the other party as soon as reasonably practicable after the start of the event. The obligations of the affected party will be suspended for the duration of the Force Majeure event, and the time for performance of the obligations will be extended accordingly.

Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Spadework (the “Company”), its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

1. Your breach of these Terms;
   
2. Your use of the Services, including, but not limited to, any use of the Service’s content, services, and products other than as expressly authorized in these Terms;
   
3. Your violation of any applicable laws or regulations, including but not limited to the General Data Protection Regulation (GDPR); or
   
4. Any claims arising from your content or data, or any access to or use of the Services by you or any third party on your behalf.

This indemnification obligation will survive the termination or expiration of these Terms and your use of the Services.

In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent; and in general, giving a damn. If you choose to use our Services, thank you for betting on us.

If you have a question about any of these Terms, please contact our Support team.

Entire Agreement and Order of Precedence

These Terms, including our Privacy Policy and any referenced documents like our standard Data Processing Agreement (DPA), constitute the entire and exclusive agreement between you and the Company regarding the Services.

While these Terms represent our standard agreement for all customers, we recognize that some larger organizations may have unique requirements. Therefore, at our sole discretion, the Company may agree to enter into one or more separate written agreements, which may include, but are not limited to, an Order Form, a Master Service Agreement (MSA), a Service Level Agreement (SLA), a custom Data Processing Agreement (DPA), a Statement of Work (SOW) for professional services, or a Security Addendum.

If there is a conflict between the terms of such a separate, fully executed agreement and these Terms of Service, the terms of the separate agreement will prevail with respect to the specific subject matter it governs.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction, such as in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of The Netherlands, without regard to its conflict of law provisions.

Jurisdiction

Any legal suit, action, or proceeding arising out of or related to these Terms or the Services shall be instituted exclusively in the competent courts of Amsterdam, The Netherlands. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Changes to the Terms

Spadework is entitled to change and amend these Terms from time to time. To the greatest extent permitted by applicable law, the new Terms will take effect on the date they are posted, unless we specify a different effective date for material changes as part of our notification to you. We will use reasonable efforts to notify you of any material changes by posting an announcement on the Website or by email.

Special terms for specific features

Services Adaptations and API Terms

We offer Application Program Interfaces (“API”s) for some of our Services. Any use of the API, including through a third-party product that accesses the Services, is bound by these Terms plus the following specific terms:

1. You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the API.
   
2. Abuse or excessively frequent requests to the Services via the API may result in the temporary or permanent suspension of your account’s access to the API. The Company, in its sole discretion, will determine abuse or excessive usage of the API. If we need to suspend your account’s access, we will attempt to warn the account owner first. If your API usage could or has caused downtime, we may cut off access without prior notice.
   
3. We are not liable or accountable for any third-party integrations of our services.

Up-to-databaser

The “Up-to-Databaser” operates by sourcing data from public, third-party platforms and suppliers that we do not control. This dependency creates unique risks, as these external sources can change their data access policies or technical interfaces at any time. Therefore, the following specific terms are necessary to clarify our mutual rights and responsibilities regarding these particular Services.

• You acknowledge and agree that the functionality, availability, and quality of these Services are directly dependent on our ability to access and process data from external, third-party sources which we do not control.
  
• Spadework has no control over these third-party data sources. They may alter their technical interfaces (APIs), change their terms of service, restrict access, or cease operations at any time without notice. We are not liable for the accuracy, completeness, legality, or availability of the data provided by these sources. Your use of data derived from these services is entirely at your own risk.
  
• Each Up-to-Databaser update attempt is billed or consumes credits regardless of the outcome. If we attempt to locate or refresh a candidate profile but no matching result is found, the update is still treated as a completed request for billing purposes.
  
• If a third-party data source changes its terms or technical accessibility in a way that makes it commercially or technically unfeasible for us to continue providing the Service (or a feature thereof), we reserve the right to modify, suspend, or permanently discontinue that Service or feature with immediate effect.
  
• Such a modification, suspension, or discontinuation of a Service due to the actions of a third-party data provider shall not be considered a breach of these Terms of Service by the Company.

In the event we permanently discontinue a Service under this section, you will be entitled to a pro-rata refund of any pre-paid, unused fees or credits that were specifically purchased for the discontinued Service.

Attribution

Adapted from the Basecamp open-source policies / CC BY 4.0